Shipping, Refunds & Warranty
At Infanti Custom Builds, we take pride in crafting most of our products when they are ordered, ensuring each piece is heavily customizable and unique to every customer. As a result, the manufacturing process typically takes 1-2 weeks before the product is ready to ship. In some cases, certain orders may require additional time for production, and if that occurs, we will promptly notify you via email. We offer shipping options through UPS Ground and USPS, and once your item is shipped, you will receive a tracking code for easy monitoring of your package.
All items purchased from Infanti Custom Builds come with a 1-year warranty against manufacturing defects. This warranty period begins on the day of delivery or pickup. It covers any deficiencies in the manufacturing process and material failures. However, please note that the warranty does not extend to issues resulting from misuse, improper care, UV/weather exposure, or any other factors beyond our control.
Specific Information for Cutting Board and Other Kitchen Related Items:
For cutting boards and other kitchen-related items, the 1-year warranty does not cover warping, cracking, splintering, cupping, or any other issues that arise from improper handling. Specifically, this includes placing the board in a dishwasher, soaking it in a sink, laying it flat on a countertop without feet installed, failure to follow the oiling and conditioning instructions provided on this website, or any other reasons mentioned in the provided care instructions. The warranty does not cover boards damaged due to normal wear and tear from regular use.
Returns, Refunds, and Cancellations:
Given the custom and personalized nature of our products, we do not accept returns, exchanges, refunds, or cancellations once an order has been placed. Each item is handcrafted to order, and our work often involves engravings or other personal elements that make resale impossible. If, for any reason, you wish to cancel your order before we have initiated the manufacturing process, we may be able to accommodate your request and issue a refund or return any applicable payments or deposits.
In the event that an item arrives damaged, incorrect, or is not as expected, kindly reach out to us at firstname.lastname@example.org with your order number and a photo of the item. We will work closely with you to find an appropriate solution. We ask that you notify us via email within 24 hours of receiving the item.
We are committed to providing exceptional products and customer service, and your satisfaction is our utmost priority. If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for choosing Infanti Custom Builds, and we hope you enjoy your beautifully handcrafted piece for many years to come!